Privacy Policy

1. Who operates this service?

Transworld Motors Ghana is operated by TON TRANSWORLD MOTORS LTD, based in Accra, Ghana. Our service helps customers browse vehicles, request imports, communicate with our team and follow orders.

For privacy questions or requests, contact Transworldmotors9@gmail.com.

2. Information we may collect

• Account information: name, email address, phone number, sign-in details and a profile photograph if provided through your login provider.
• Vehicle enquiries and orders: preferred vehicles, budgets, buyer or consignee names, contact details, delivery addresses, order messages, reservation information and vehicle-tracking updates.
• Documents and payment-related records: invoices, proof of payment or importation and delivery documents when provided for an order. The order-request form itself does not collect a card payment.
• Support and AI interactions: messages you choose to send to customer support or our AI car adviser, including vehicle preferences in your questions.
• App and website activity: device category, pages viewed, visitor/session identifiers, saved vehicles or searches, and diagnostic or security information needed to operate the service.
• Notifications: the technical subscription information needed to send alerts when you choose to enable notifications.

You may browse vehicle listings without creating a customer account. Some functions, such as placing an order and tracking your purchase, require you to sign in.

3. Why we use information

We use information to provide customer accounts and saved listings; answer enquiries; confirm vehicle availability; process and track orders; issue invoices; contact buyers about delivery; maintain support conversations; send requested notifications; protect accounts; prevent fraud; and understand how people use the service so we can improve it.

Our AI adviser uses the vehicle-related questions you submit to generate replies. It may be inaccurate; confirm any purchasing decision with our human team before making payment.

4. Services and people who may receive information

We use hosting, database, authentication, analytics, notification and AI-service providers to run the platform. Information relevant to a request may be processed by those providers. When needed to fulfil a vehicle order, details may be shared with appropriate suppliers, shipping agents, customs/clearing services and delivery partners. Information may also be disclosed when required by law or to protect customers and the business from fraud.

If you choose Google sign-in or WhatsApp contact, those services handle information under their own privacy terms. Data used for importing or servicing a vehicle may be handled outside Ghana.

5. Cookies, local storage and security

The website and app use session and local storage technologies to keep you signed in, remember settings, support the AI adviser, and measure general usage. We use reasonable access controls and other safeguards to protect customer information, but no internet service is completely risk-free.

You can disable optional notifications in your device or browser settings. Certain account and transaction information is necessary to complete an active order.

6. How long information is kept

Account and customer-service information is kept while needed to operate the account or respond to requests. When you request deletion, we will review and remove associated information that is no longer necessary. We may need to retain some invoices, payments, importation, fraud-prevention or dispute records for legitimate business or legal obligations. These records are retained only for the applicable purpose and period, and we will explain any exceptions relevant to your request.

7. Your choices and deletion requests

You can ask us to review, correct or delete personal information associated with your account. To request deletion of your customer account and its associated data, visit our Account Deletion page. You can use it even after uninstalling the app.

We may verify that a request comes from the account holder before carrying out deletion. Account deletion is permanent for data that can be removed; any legally required retained records will be explained.

8. Changes and contact

We may update this policy as our service changes. The updated date at the top shows when this notice was last revised. For privacy enquiries, please email Transworldmotors9@gmail.com.